Frequently Asked Questions
These are a few of the more common questions we get asked by prospective clients considering using our services:
Q: How easy is it to change accountants and why should I change?
A: If your existing accountant is offering you an excellent pro-active service at a fair fee then stick with them. However, different accountants will save you different amounts of tax and provide different levels of business advice. If your present accountant doesn’t offer the type of service you want (perhaps we do?), then changing over to us is very easy. With your permission we write to your existing adviser, awaiting their response, then begin acting for you. Your existing accountant is not usually allowed to charge you for providing the normal handover information.
Q: You seem to offer a lot of services - are your fees expensive?
A: No. We can offer fixed fees linked to the various services on a service by service basis. We’re not always the cheapest and as with many things in life the cheapest is often the most expensive in the long run. However, we are not expensive and we offer excellent value for what we provide. Most importantly we never undertake work without agreeing the fee arrangements in advance so you always know where you stand.
Q: My accounts have just been completed, should I contact you now?
A: We can’t over emphasise the importance of tax planning at an early stage! Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is said to all areas of advice, we are about helping you change your future, not just telling you what has happened in the past.
Q: Will you come and visit us for an initial meeting?
A: Yes. It often helps to see your business, the books and records first hand. We are happy to invest our time without charge to show you what we can do. Of course, if you prefer to visit us, that’s fine too.
Q: When/how soon can you come and see us?
A: When is best for you? Let us know and we’ll do our utmost to help.
Q: Are your fixed quotes guaranteed for more than one year?
A: We are not in the business of providing low quotes just to get your business for the first year and then raising fees for subsequent years. We want you as a long term client who trusts us to do what we say we will do. We quote what we anticipate to be a fair fee for the value provided and would only anticipate normal inflationary increases if the work stays the same. Occasionally there may be reasons why the amount of work involved exceeded what was expected but we would sit down and discuss these with you. In some cases, where it is clear exactly what work is involved we can guarantee the fee for more than one year.
Q: You seem to be offering so much compared to my existing accountant - is this just clever marketing?
A: Our clients are used to this level of service. You are more than welcome to speak with some of our existing clients who have the experience of our service.